Terms and Conditions
Cancellations
Equipment, Training, and Supplies
Our equipment is purchased as part of a Solisten Package that includes the Training Course, and the Solisten Device Package, which includes device with headphone, an annual license, and an optional warranty. The device and headphones are delivered at the training program to those who have purchased the Full Package. Five weeks before the course begins, 50% of the fee is refundable. Full refunds will be available only in unusual circumstances at the entire discretion of SOLISTEN LLC.
Courses
Cancellation of a Training Course
Under rare and unusual circumstances it could be necessary to cancel a scheduled course. While we regret this, we cannot accept any responsibility for cancelled travel and lodging plans. All deposits made will be reimbursed or transferred to future training course at the choice of the client. With online courses, this is not an issue.
Technical Certification and Course Participation
Your card will be run at the time of receipt of registration and a place is reserved for you. Up to three weeks before the start of the course the fee will be credited less an administrative charge of $250 USD per individual course. With notice of less than three weeks, the course registration fee is non-refundable. In certain situations when there is an appropriate person, the course registration fee can be transferred, if the replacement participant is accepted into the program. Otherwise, it is non-transferable.
Training Course
Your place in the Training Course is assured by receipt of your registration fee. This payment is non-refundable for any reason whatsoever, unless Solisten declines your registration. Once you have made a commitment, we commit to paying your day charges and other resources based on your anticipated presence. Cancellations will therefore always be subject to a service charge, or no refund based on deadlines. Please review our cut-off dates carefully. We regret these requirements, but they are directly related to the obligations we in turn must commit to with the chosen location.
Delivery Time
Your device will be delivered to you during the Training Course when you will be shown how to use the equipment and be trained in the programming. Your package of the Solisten device and headphone, the Training Course, your License and optional Warranty must be completely paid for three weeks before the start of the Training Course.
If you choose to purchase additional devices and headphones, some equipment will be available for purchase during the Training Course. If additional equipment is to be shipped, typical delivery times are 8-10 business days for standard shipping. Express shipping is available for an additional charge.
Delivery time may vary depending on your method of payment. If you pay by check, you must factor in the time necessary to receive, deposit and have your check clear by the bank before we ship your order.
Additional orders will be processed only after receipt of full payment.
Solisten Device and Headphone Warranty
An extended, limited warranty is offered for the second year of use.
License Agreement
There is an initial and annual license agreement required for purchase with the Solisten Equipment. Each serial numbered device requires a renewed license agreement annually to administer. The initial License fee is $600 per device with subsequent years at $450 per device.
For this licensing fee, SOLISTEN LLC agrees to provide the following:
1. Use of our name and logo as given to SQLs for use in print materials, email, websites and other ways defined as may be used.
2. Marketing materials.
3. Webpage options including website content permitted about Solisten.
4. On-going professional support and mentoring service available online, by phone or face to face.
5. Discounts on device replacements.
6. Plus future community building benefits such as a newsletter, private forum and other offers as will arise.
7. Listed in our Solisten Qualified Licensee List on the website.
Monthly Mentoring Terms
SOLISTEN LLC will provide monthly and sometimes weekly online classes with Certified Tomatis Consultants as “mentor hours” for both completion of second and third levels of training and additional information and knowledge of Solisten and the Tomatis Method. Fees for these Mentor Hours are included in the license agreement fee unless someone wants to attend more than the necessary hours at which time an additional and reasonable “per hour” will be offered.
Additional individual consulting hours are available to trainees at a per hour fee and are arranged through this website. See Provider Contact.
IARCTC Terms of Service
Users of this current version of the Solisten Training Equipment are eligible for membership in IARCTC. IARCTC is the International Association of Registered and Certified Tomatis Consultants located out of Luxembourg and is the professional organization for Tomatis Consultants world-wide. It was founded in 2001 and has now more than 100 members from 26 countries. The IARCTC promotes Tomatis® Method research, organizes the biannual Tomatis International Convention and is a forum for experience exchange among its members. The owner of the membership is generally the person who purchased the equipment and is trained to use it.
Owners of multiple licenses can purchase additional memberships provided the additional members have completed the training program. Those trained in Solisten or who are Certified Tomatis Consultants are eligible for membership in IARCTC.
SOLISTEN LLC reserves the right to offer licensing and to refuse licensing entirely at its discretion, at any time. Should Solisten (or its representatives) elect to terminate a licensee, the user will be reimbursed for up to 9 months of the remaining year’s license fee.
Privacy of License:
The contents, training and program information are private, and this privacy for all Solisten SQLs is taken very seriously. Information and resources enjoyed as a result of this relationship are for the Provider’s use only. While we certainly understand the process of sharing information with an interested significant other, please understand that under no circumstances can the resources or information given during training and contained in provider-accessible areas only, be circulated in any manner. Solisten forums are confidential. Please do not post any Solisten materials on any website except those licensed and provided to the individual trainers.
Free Technical Support
Technical support is free to those who have bought the Solisten device, completed the training and purchased the annual license. If you have acquired your device without training, you are ineligible for this service.
Payment Options
We accept credit cards, personal checks, cashiers checks, and money orders. Personal checks must be drawn on a bank in the United States and in US funds. If you pay by check, you must factor in the time necessary to receive, deposit and have your check cleared by the bank before we ship your order.
Provider Listing
The names on this list provide contact information for those people who have completed a minimum level of Solisten Training Courses and have demonstrated a professional ability to understand and administer the Solisten Training Program.
It is incumbent upon those seeking the Solisten Training Program to determine the appropriateness and legality of the Trainer’s education, qualifications and certification or licensure of the Trainer in their country, state of province.
The Solisten Training Program is to be used as a sound training program for auditory integration. Any other representations, statements or implications as to its suitability for any other particular purpose do not represent the terms and conditions under which the Solisten Training Program is distributed by SOLISTEN LLC. Solisten is not a treatment for any known condition nor is it a means to derive any diagnostic formulation for any known medical or psychological disorder.
Solisten assumes no responsibility for any actions undertaken by persons listed within these lists. By being listed here, those on the list acknowledge his or her understanding of and agreement with all of the above. Particularly, the listed individual acknowledges by being listed here that he or she assumes any and all responsibility and/or liability for any other statements, representations or implication made by or attributed to them in connection with the use of the Solisten Training Program. Further those listed here shall hold SOLISTEN LLC and its officers harmless and blameless in the event of any concerns, questions or actions arising from their or their client’s use of the Solisten Training Program for any purpose whatsoever.
As in all matters related to health, contact your personal licensed primary healthcare provider before beginning any form of training, exercise or otherwise engage in any behavioral changes that may impact health.
Purchase Agreement
This is what you are agreeing to in purchasing and using Solisten®:
You are licensing the use of the Solisten Equipment and Training Program: device, headphones and included programs. The use of this program/equipment is subject to the terms and conditions of the license agreement.
You are using this equipment with the understanding that you are using it lawfully within your state and country; that you are using it for your own personal use and/or with members of your family or close friends on a non-reimbursed basis; and that you are responsible for the way an end-user operates and receives the Solisten Training Program. SOLISTEN LLC accepts no responsibility for any client or end-user training under any circumstances.
Shipping
Shipping charges vary according to item, destination and services purchased. Shipping is not charged for the initial device purchase, because the first device is delivered to a Trainee at the initial Training Course. Subsequent purchases that require shipping will be charged based on weight, distance and necessity of time, and shipping preferences.
Website Terms and Conditions
This website, www.solistentraining.com (the “Site”), is being made available to you free-of-charge. The Site is operated by Solisten LLC (the “Company”), and our principal place of business is located at 7267 East Vaquero Drive, Scottsdale, Arizona 85258. Your use of the Site constitutes your agreement to follow and be bound by these Terms and Conditions.
License and Site Access.
Unless otherwise noted, the Site, and all materials on the Site, including text, images, illustrations, designs, icons, photographs, video clips and other materials, and any copyrights, trademarks and/or other intellectual property in such materials, are owned, controlled or licensed by the Company. We grant you a limited license to access and make personal use of the Site. You may not: download (other than page caching) or modify the Site or any portion of it without our prior written consent; reproduce, duplicate, copy, sell, resale, visit or otherwise use the Site for any commercial purpose without our prior written consent; frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information of the Company without our prior written consent; use any meta tags or any other "hidden text" utilizing our name or trademarks without our prior written consent. Any unauthorized use terminates this license.
Modifications to the Site.
We reserve the right to revise these Terms and Conditions from time to time as we see fit. Accordingly, we recommend that you check these Terms and Conditions periodically. Any changes we make will not apply to any orders we have already accepted unless required by law. Your accessing, viewing, browsing and/or using the Site after we post changes to these Terms and Conditions constitutes your acceptance and agreement to those changes, whether or not you have actually reviewed them. At the bottom of this page, we will notify you of the date these Terms and Conditions were last updated.
Links.
We are not responsible for the content of any sites that may be linked to or from the Site. These links are provided for your convenience only and you should access them at your own risk. Unless otherwise noted, any other websites that you may access from the Site are independent from us, and we have no control over the content of other websites. In no event shall any reference to any third party or third party product or service be construed as our approval or endorsement of that third party or of any product or service provided by a third party.
Disclaimer and Limitation of Liability.
The Site is provided on an “as is” and an “as available” basis. We do not warrant that use of the Site will be uninterrupted or error-free. We make no representation that content provided on the Site is applicable or appropriate for use in locations outside of the United States. We specifically disclaim warranties of any kind, whether expressed or implied, including but not limited to warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. You expressly agree that your access to, viewing of, browsing, visiting or use of the Site is at your sole risk.
We will not be liable for any damages of any kind arising from the use of this Site or from any information, content, material or services included on or otherwise made available to you through this Site, including but not limited to direct, indirect, incidental, punitive and consequential damages. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, liability in these states is limited to the fullest extent permitted by law.
Termination of Usage and Indemnification.
You agree to use the Site only as authorized by these Terms and Conditions and for lawful purposes. We may terminate your access or suspend your right to access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law, is in breach of these Terms and Conditions or is harmful to the interests of other users, our affiliates, or us. In addition, we reserve the right to refuse an order from any customer at our sole discretion. You agree to defend, indemnify and hold the Company harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site and/or your breach of any representation, warranty, or other provision of these Terms and Conditions.
Applicable Law.
If you access the Site from anywhere in the United States or Canada, you agree that the laws of the State of Arizona, USA, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and us and/or our affiliates.